FAQs

PRODUCT QUESTIONS

What is your Products' Shelf Life?
Please refer to the descriptions under each product. All products information (eg.macros/weights/allergens) are clearly listed.

How to Enjoy your bakes in its Best Way?
We recommend you to finish ASAP. If you can't, leave them in an airtight container/ dry cool place. If you found your cookies become a bit soggy or soft (this may happen for nationwide shipping orders), please put them into the oven for 5-8 minutes under 170'C fan.

 

DELLIVERY QUESTIONS 

How do I place an order?
Add products into your cart ➡ Select Delivery Method (East London Local Delivery / UK Nationwide Shipping)  Checkout ➡ You can Create an Account with us for Faster Checkout in the future ➡ Payment ➡ Done!

When is your Cut-off time for Next Day Delivery/Dispatch?
5pm everyday. 

What should I do if I have Special Request on my order? (eg. Special delivery time/date, Allergens, other enquires)
There are a 3 ways:
1. Leave a note on 'Note to Seller' during checkout
2. Contact us directly via 'Contact us' button (Left corner)
3. Inbox us on Instagram/Facebook @tokfejbakery 

Can I Change/Cancel my order once I have placed it?
Yes, we accept any order cancellations/ amendments but please notify us via email (support@tokfejbakery.com) at least 24 hours before your delivery time.

What areas does East London Local Delivery include?
5 miles radius distance calculated form our address (E16 2JX). The remaining areas in UK will be delivered by Hermes Next day With/Without Signature service.

How long it takes for Nationwide Shipping Delivery?
We dispatch Nationwide Shipping orders daily, with Hermes Next day With/Without Signature service. Orders placed before 5pm will be eligible for Next Day Dispatch. A dispatch notification will be sent to your email with your tracking number. Order will mostly arrived on the next 1-2 working days after dispatch. However, its not 100% guarantee due to the Coronavirus situation.

What if my parcel went Missing/Damage?
It’s always best to make sure someone is available to receive the goods at home. But in most case, Hermes will leave your parcel in safe place. We will not take any responsibility for any loss/damage once order has been dispatched.